Previously opened package had unusable bearing with INA brand on it... appears used complete with dings. I will never deal with them again. It's got 130K on it and the South Florida sun is starting to kill the paint. Rock Auto offers an extensive parts catalog online but does not have a paper catalog for customers. Checked the part number on the strut and saw that it was the same number as the one on the other side.
They want me to buy a new part, wait for it, then return the other part that is wrong (pay for shipping), then wait for a refund. Ordered an SKF throwout bearing. And the 3rd order I received the wrong part with a damaged manufacturer box. They even asked me for the dimensions of the filter they sent. Well I could tell the boxes I got for the brake parts were repacks. Will not offering any return business. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. I called asking the quote to paint my old car, after I realized that the price would be over my budget, I was about to hang up the phone. Even though it took them 8 days to give it to FedEx with it being in stock. They even asked me for the dimensions of the filter they sent. It was already 2pm, so I went on the web site, and they allowed me to print a return label. At least if I buy online at one of the larger auto part stores I can return it to the store without an issue. But I requested they simply send new belts in the correct size, (provided part numbers) and they repeatedly denied any wrongdoing or misleading information on their part. This is unacceptable. Over the last month and a 1/2 I bought to power steering pumps from them and both are defective Spent over 400 bucks between buying the parts and installing Them tried everything straight up garbage would never Recommend purchasing from rock auto By one badd but to Unacceptable. "Took my Nissan Maxima here the other day because I was having a lot of issues. “usu you pay shipping tho for small stuff it doesnt get combined as they have different parts coming from different warehouses.” in 3 reviews, “Don't rely on compatibility charts by the seller.” in 2 reviews, “Local parts shops didn't have any rear blades for my car, and I didn't feel like schlepping to the dealer for it.” in 3 reviews, in Oil Change Stations, Auto Repair, Tires, in Car Dealers, Car Buyers, Used Car Dealers. Good luck getting a response from email.They sell repack junk. Granted the design and chinese quality is inferior but to add insult to injury, Rockauto is charging me to ship the second defective unit back. The auto parts are stored in more than one single location and the orders are generally shipped via regular carrier. Didn't notice the slight difference when installing the pulley. Sent me the wrong part. See the full list at Craft. Be careful. They do not take returns if the box is damaged. RockAuto has an office in Madison. WORST Customer service I have had in my 45 years of auto repairing!I would not use rocksuto to buy parts from if they paid me!Too much to get into here but short story.....I HAD used ra for many years w/only minor issues then 1 day I ordered parts, they sent me wrong parts, requested me to pay return shipping, MANY emails and phone calls resulted in hear mgr telling me "if I don't like their service shop somewhere else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hy would they dispose of parts that aren't defective??? A week later I was notified by rock auto that because I didn't send the part back in the manufactures package( damaged regular brown box) I would not be issued a refund. Ordered an SKF throwout bearing. I came in expecting the worse APR & monthly payments, as I have bad credit. Yay! Madison, US (HQ) 6418 Normandy Ln #100. Fact Check: What Power Does the President Really Have Over State Governors? Their returns won`t go back to the actual warehouse from which they have been ordered.
Easy to use parts catalog. Best Place to Buy Parts! I got a canned response stating the shipper may delay posting tracking. They then said that there was too much tape on the boxes we returned so they couldn't reuse them. The other 2 parts are being shipped DHL. I ended up not needing the part and tried to return it. When I tried to return it, they asked for the VIN, pictures, dimensions of the old and new filters, part no. They sent me two left struts - one in a right strut box! By Staff Writer Last Updated Apr 14, 2020 12:44:21 AM ET RockAuto does not have physical retail stores, but instead conducts its parts sales online via its website, RockAuto.com. Founding Date: 1999: RockAuto Cybersecurity Score. The parts arrived with bent coils and the rubber gasket at the top was misaligned. After Pointing out the error they closed out my ticket And wouldn't respond at all.
I used Rockauto… When I started getting some weird noises from the front end, I checked and saw that everything on the front end was still original equipment.
We will NEVER be using Rock Auto again. Sent wrong part, not once but twice. C. 78/100. They do not take returns if the box is damaged. shops didn't have any rear blades for my car, and I didn't feel like schlepping to the dealer for it. +((!+[]+(!![])+!![]+!![]+!![]+!![]+!![]+!![]+[])+(!+[]+(!![])+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![]+!![]+!![])+(!+[]-(!![]))+(!+[]+(!![])+!![]+!![])+(+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![])+(!+[]+(!![])+!![]+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![]+!![]))/+((!+[]+(!![])+!![]+[])+(!+[]+(!![])+!![]+!![]+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![])+(!+[]+(!![])+!![])+(!+[]+(!![])+!![]+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![]+!![]+!![])+(+!![])+(!+[]-(!![]))+(!+[]+(!![])+!![]+!![]+!![]+!![]+!![]+!!
they do not have a phone for a customer service rep or anyone to help you when you've made a mistake on a return it just shuts you down and goes away. First and last time I will be ordering from them. . I couldn't make it work. That saves me lots of time, instead of having to call around to locate, and then driving to fetch the parts I need. So I just got ripped off on a $450 part that they sent wrong. So seems to me like RockAuto will sell you junk. I told them to go into their warehouse and measure it themselves. Had to call Schrader technical support myself. Rude customer service and negligent at that, I purchased a set of centric brake parts and was sent 3 centric parts brake shoes and 1 Ford Motor Company used brake shoe in the box. I reached out to them through their service department and could get no help with that information. Rock Auto has once again let me down. I feel like a complete idiot. RockAuto used to be very good . Back to ebay and. Was not pictured as stated on their website. RockAuto is an online, family business founded in 1999 by automotive engineers with two goals: Liberate information hidden behind the auto parts store counter (by listing all available items and product specifications on RockAuto.com, not just what one store stocks or one counter-person knows) Please enter your email address and press "Submit" to reset your password.
My APR was a LOT lower than I expected…", "I am writing this review to explain my experience in this dealership.
If you order from here what you get in the box or not may or may not be the part you need. . 1st was excellent. RockAuto ships its parts directly from its centralized warehouses, although some parts ship directly from the manufacturer to the shopper. Because RockAuto does not operate retail stores, it keeps its overhead low and passes the savings on to the end consumer. Each box was missing something. Contact the business for more information about recent service changes. Just another contributor to the decline & fall. Please enable Cookies and reload the page. Festival of Sacrifice: The Past and Present of the Islamic Holiday of Eid al-Adha. Also the part was used both times. Crap. Was directed to process a return.
worst customer service ive ever dealt with, send wrong parts, they continue to sell the wrong part to people and refuse to answer your email and want you to use their POS site that looks like a child a designed it. I ordered a Coolant overflow bottle for my Dodge Ram truck from Rock Auto. No phone number. Find more Auto Parts & Supplies near RockAuto. Cost me about the same it would returning them. This is my last order to rock auto , ended up buying what was missing from my order at Autozone. Sold tire pressure sensors to me. I've been with rockauto for 3 years now and their return policy is the worst I've ever experienced. A shop would charge me two grand for the work, but I did it myself for about a third of that.So I ordered the stuff. I will take my business elsewhere from now on. on the original filter, etc. NOPE, not doing it. Then give a web adress. So I just got ripped off on a $450 part that they sent wrong. Learn more about about our premium products. 4x4 Truck is on the rack with a blown Chinese part (at 4k miles) and mechanic opens box from Rockauto. Ordered a steering knuckle from Rock auto and received it in a extremely damaged but typical brown box. RockAuto also offers a selection of universal tools and parts under its Tools & Universal Parts tab, including accessories, belt drives, cooling systems and other items. Sent back the defective part with a return label to Rockauto. Summary Metrics. The outer box was in good shape but the manufacturer box inside was broken when dropped off. When we tried to respond again, the email was blocked stating that our order number had been closed and no further correspondence was allowed. Easy to use parts catalog. In dealing with them they do not seem like good people with integrity that will stand behind their products. To find motorcycle parts on RockAuto’s website, click the Motorcycle tab, and then click the manufacturer from the list provided. Rockauto.Com has no customer service. Also the part was used both times. The company offers parts for all types of vehicles, including autos, motorcycles and marine vehicles. Easy to use parts catalog. Schrader would not recommend that they be installed due to the age. They have no phone number so you can't actually talk to anyone so everything is done via email. The power steer hoses were made by Gates. Never again. RockAuto’s parts catalog is searchable by model name, number and parts number. If you do not have an account but would like to check the status of an order, request a change, or report a problem with an order or shipment, please go to our.
I let them know what I can afford and they worked with me on what needed…", "Went to Carmax to get an appraisal for my used car.
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