I was overcharged one for the amount of 16.82. Replied to the ticket and some 24 hours later still no response.. Bad customer service, sending out fake invoices. There are far better providers out there that at least have service staff on hand. They stopped responding to the ticket, with the last 2 messages from my end, imploring them to look into the March payment I sent payment records for and to restore my game data or refund me. AVOID AT ALL COSTS - We will continue on our current payment until it runs out with them simply because we can't get a refund. They kept refusing only giving me an option for credit. "Update #4 - Formal complaint was launched and is now escalated to PayPal for resolution due to the lack of response from Citadel. I've used nitrado and g portal before but neither i could say were "great". Support is done by email and after about 3 days of very unproductive back and forth I gave up. Server totally crashes and gives errors, even when i go back to base install or my personal backup of the server -- it crashes. They kept refusing only giving me an option for credit. Once i caught the overcharge i logged in and submitted a ticket. If you are having issues make sure to launch a formal complaint. *Update: After about 3-4 days of it running decent it totally bombed again. Also, you can forget a refund -- you get server "credit" -- why do I want credit on a service that is terrible to begin with? TL; DR - absolutely horrible for people without strong IT skills and background knowledge of the intricacies of any game that you want to host. I have been fighting with them since the 7th and now they have suspended my server claiming overdue payment. Server just didn't work, players couldn't connect and couldn't wipe it clean either. Simply outstanding, can't believe crappy zap are still in business with what these guys offer. They kept advising they fixed the issue, and one support response claimed that having both a password and a whitelist was the issue. Replied to the ticket and some 24 hours later still no response.. They say they have vehicles scripts ect of FiveM while all the scripts they have are outdated for more over 3 years. Finally, the lack of responses forced me to give up and I found another host which so far, is working well (and a few dollars cheaper).I would definitely not recommend this server hosting company. Support is done by email and after about 3 days of very unproductive back and … Citadel Servers offers game servers, dedicated servers and web hosting, as well as a variety of other hosting solutions. I assume this is just for show and won't be viewed by anyone seriously -- my response to Shea Sharrock who was handling my tickets was "I think the fact that I had to resort to a formal PayPal complaint against this company for the lack of support and lack of delivery of promised goods says it all. All in all, server performance was mediocre with multiple disconnects and the customer service was decent until this most recent issue where they refused to answer my questions, investigate or even acknowledge the proof I sent... then insulted me for the audacity to ask for a refund for the data they deleted from what was clearly an error on their end. I paid for an invoice which isn't a problem for most services however I was charged again the next day. Yet all Support Tickets go unanswered, no replies and no input. 40 reviews for CitadelServers, 2.9 stars: 'I am now on day two of trying to get support from them on a rented ark server. Most simple server ever as it needs just a linux/windows VM and giving the user a way to access the server console.Not only that is not available but the entire UI to manage it is so barebones and buggy that you are better off setting everything on your PC and then uploading your world.But of course forget about being able to do anything that need accessing the server console.Worst game server service I've ever seen. We offer Dedicated servers, Game servers and Web-hosting as well as other various hosting solutions. They suspended my account quickly when this action was taken. - Price is very fair and reasonable Do yourself a favor and stay away from these thieves. So I get charged twice, get a credit forced on me AND my server gets suspended. Charged The next month. When you write a message to support. Our network has world-wide locations on high performance hardware powered with our advanced game control panel.
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