From there, you can fill out the form to let us know more about your issue. 1. We are grateful for your patience and understanding. Learn more here: https://paxful.com/support/en-us/articles/360009344874-Report-a-problem - Paxful Community Team 2. Paxful is the largest platform for P2P trade in Africa and overtook LocalBitcoins in June this year to be the Largest P2P bitcoin marketplace in the world, controlling 52% of the market share. A decision is made only when the investigation is finalized to the moderator’s satisfaction. Operation screenshots or video recording. If you started a dispute as a seller and you see that the buyer has resolved the issue from their side, click, If you started a dispute as a buyer and you see that the issue has been resolved, click. 3. Paxful uses BitGo for its wallet service, and this is the most reliable and secure service in the market. our moderators. If you trade with gift cards, check out these articles: Gift Card Trade Specifics. Expect a response within a couple hours. You better make sure that the seller is genuine and not a scammer. The site takes 1% from the total sale amount from the seller, taken automatically from the user wallet and sent into escrow along with the amount to be purchased by a client during a trade. Once you’re done, hit Send. Because Paxful is a marketplace where buyers meet sellers directly, the seller could be here in the Philippines or anywhere around the world. A decision is made only when the investigation is finalized to the moderator’s satisfaction. Phone call recording of a conversation with the third party’s customer support. We also check the trading history of both parties to see if you were able to follow the trade instructions or offer terms of the previous trades. As much as we wish otherwise, bad actors will always try to take advantage of honest users. The form will then give you a few articles to check out from our Help Center to see if they answer your question. However, most people trade on the web application with the best quality of customer support. Here’s a short and informative video on the topic: 2. There are a few different ways you can get in touch with our support team: Tell us a bit about the question or issue you have. Note: Paxful support will never contact you outside of help@paxful.com or help@paxful.zendesk.com. On Paxful we have our own dispute system through which we settle conflicts between our users in the best way possible. How to Buy Bitcoin on Paxful. 3. Proof of ownership (transaction receipt, receipt from the store of the gift cards, online receipt. and check your trade chat for a message from a moderator. Paxful has one of the best 24/7 customer support teams. Learn how to protect your account by following these security tips! Although the vast majority of the trades go smoothly and successfully, there are cases that require the intervention of a third party — our moderators. Select a dispute reason from the list and explain what happened clearly in the text box below. Well they use to accept mastercard/visa for payments but after a while mastercard/visa dropped them. If you find something suspicious please report it to the team and they will check the account and the trade details. You don’t need to worry about the reliability of the platform, but as you know it is a marketplace, so you need to be careful about selecting a seller. 2. From there, you can fill out the form to let us know more about your issue. This article will give you an overview of the dispute resolution process. Now that your account status has been switched to frozen, our Support team has probably contacted you to clarify details and provide additional verification for us to finish our investigation regarding any … 1. Once you have submitted a dispute request, you do not have to contact our Support. One of the best way to learn more about a company is to see what other people are saying about it. Our moderators will definitely look into your case as soon as possible and reach out to you. (I’ll give you some tips below) When the trade is successful, leave the user a rating and comment. In the Other section, click Contact support. So essentially allot of people buying bitcoins on paxful are none tech savvy escorts just trying to make a living. To ensure the best solution possible, wait for a moderator and let them decide on how to solve the dispute. From there, the contact form will suggest a few Help Center articles for you to check out to see if those answer your question. Read more here: Read more on how to protect your funds from scammers in our. For example, if the mid-market rate is 1 USD = 1,049.20 BTC, Paxful might offer … Every person that clicks the link and decides to join Paxful, they will automatically become your referrals. To access the contact form on the mobile app: 1. Tell us a bit about the question or issue you have. You were not able to provide clear reasons and evidence as requested by the moderator. Paxful offers an opportunity for our customers to freely trade crypto with each other. this is not my account concerns , this is my opinion and my experience on paxful site and they service so i have to share it with the people thinking to use your platform. When you create a support ticket, you will now be corresponding with an email address from @paxful.zendesk.com. Reporting malicious users is a way to keep yourself and the Paxful community safe. Paxful Pros and Cons Here are the dispute options for sellers and buyers: For more info about dispute types, see Cases to start a dispute. Below are my findings. Always take precautions! Paxful, a global peer-to-peer bitcoin marketplace, announced today its official 2019 growth metrics. Moving forward, the contact form will be the best way to get a hold of us. From there, the contact form will suggest a few Help Center articles for you to check out to see if … 0.0008 BTC. can head to the site and simply choose an amount of Bitcoin you’d like to purchase and your local currency, the amount in Report scammer from Paxful https://i.imgur.com/nFTbpGG.jpg Just be cheated while trading on Paxful. It was the single best month for P2P in the Philippines, whose previous record was just the month prior. On any page of our website in the bottom right corner, locate and click the Contact Us widget. Read more in our security guide. If you lose a dispute, it could be for several reasons. If you DM us your Paxful username we can definitely look into this for you. Provide as much evidence as you can, such as: The dispute will be investigated by our moderators and a decision will be made based on the evidence provided by both parties. Be aware there are fake support emails who will impersonate Paxful and will try to trick you into providing personal account details over social media. Exchange rates also vary by the transfer service you choose. If the articles suggested don’t capture what you’re looking for, you can submit a ticket. These examples, together with the latest assault on the crypto tax reporting service, show that private data security measures should sustain with the implemented security measures for the custody of property. Paxful does not charge any fee whatsoever for withdrawals for both U.S. dollars and BTC. Tell us a bit about the question or issue you have. Paxful offers their marketplace service in two forms: On their website via an easy to use form; Via a “virtual kiosk link” that any person or website owner can use. 5. The most common reasons are: We also check the trading history of both parties to see if you were able to follow the trade instructions or offer terms of the previous trades. Log in to your Paxful Mobile Wallet account, click Account. You can still find plenty of reports of people being scammed through Paxful (or LocalBitcoins). From there, the contact form will suggest a few Help Center articles for you to check out to see if those answer your question. When you use the contact form, we’ll first ask you to give us a quick overview of your issue or question. Paxful is a trustful platform and it has achieved a good reputation. 4. Paxful Services. If you started a dispute as a buyer and … How to buy Bitcoins via Mpesa using Paxful. Read more on how to protect your funds from scammers in our security guide. Paxful is a peer-to-peer digital currency exchange marketplace, whose founders are committed to elevating the state of developing nations like those in Africa, Venezuela, among others. And if they will find anything that violates the Paxful policy, trader’s account will be permanently banned & all of their funds will be seized. Once you’re done, hit, 1. Enter the Bitcoin amount into BTC AMOUNT field, the recipient’s Bitcoin address into TO BITCOIN ADDRESS field, or if you’re sending BTC to another Paxful user, you can enter their username into the TO ANOTHER PAXFUL USER field and click Continue. Paxful moderators resolve disputes by evaluating trade terms, offer instructions, evidence of payment, trade chat interaction, user reputation, past trading history, as well as data submitted and or collected in accordance with the. Paxful also has a well-established reporting, investigation, and dispute resolution system. Read more here: Why did I lose a gift card dispute? 4. 4. On the bottom of the trade page, click ! When you use the contact form, we’ll first ask you to give us a quick overview of your issue or question. On any page of our website in the bottom right corner, locate and click the Contact Us widget. Your report has been submitted. We know this is how many unbanked users in Africa obtain their bitcoin and we refuse to disable the same people who we built the company for in the first place. Beware of those who have received a lot of negative feedback. Choose a report type, write a detailed description in the Description field, upload any supporting images, and click Submit report. Paxful assigns a wallet to every user upon successful user registration. You can even share your Paxful affiliate link while streaming your favorite esports on Twitch. If a dispute does arise, Paxful investigates and sorts out … On the heels of a November high, in which the company saw nearly USD $30 million in P2P Bitcoin trades—a steady uphill trend since the platform’s inception in 2015—they are sharing a deep look into key markets and overall growth since launch. Don’t flood the chat with messages as it may hold up the moderator. If you encounter any suspicious behavior, please report it to our customer support. In this case it is Mpesa. Wait for the moderator to join the dispute for investigation. There are a number of ways to get in touch with someone at Paxful. If those articles don’t capture what you’re looking for, you can submit a ticket. How to Store Bitcoins on Paxful. Nevertheless, there’s a miner’s fee for every successful deal that further reaches blockchain miners and currently hovers around. Reporting someone to the police – Filing a report Social media links . Paxful will never ask you for your account details or your bitcoin wallet. And tell the seller to do the same for you. Paxful moderators resolve disputes by evaluating trade terms, offer instructions, evidence of payment, trade chat interaction, user reputation, past trading history, as well as data submitted and or collected in accordance with the Privacy Policy. I Have an Issue with a Trade but I Can’t File a Dispute. When you create a support ticket, you will now be corresponding with an email address from @. Create a profile on PAXUL: this is the first and basic step on redeeming your gift cards.All you have to do is visit the official paxful site www.paxful.com and register for a profile, once you’ve clicked the creating of account or register on the site, you follow the steps as prompt. Provide as much evidence as you can, such as: Proof of payment (transaction receipt, a screenshot of payment, video proof). Dispute investigation is a complicated process and may take time (up to three weeks). You can get in touch with us through our contact form. Paxful has zero-tolerance for scam and fraud. The form will then give you a few articles to check out from our Help Center to see if they answer your question. On Paxful, sellers define their own prices at slightly higher than the exchange rate for the speed and convenience of its transfers. Report scam. Moving forward, the contact form will be the best way to get a hold of us. Paxful offers an opportunity for our customers to freely trade crypto with each other. Select, 5. What happened to the help@paxful.com?We've now migrated to a new system which means we won't be responding to emails from help@paxful.com anymore. People build reputations with up and downvotes, so it’s highly recommended that you trade with peers with a good reputation.
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