Please ask us about the protection that applies to your booking. How can I arrange assistance at the airport or on my flight? However, as package organiser we will be responsible for the performance of the travel services included in your package, irrespective of whether those services are to be performed other travel service providers (our suppliers). If the supplier offers alternative arrangements or a refund, you will need to let us know your choice within the time frame we stipulate. This website also shows holidays sold by other providers. 12.2 Where we are package organiser, we will still be acting as an agent and your contracts will still be with the separate travel service suppliers. 2.2 When you make your booking you must pay the relevant deposit as specified at the time of booking. 83-70 days - 40% of total holiday cost * No compensation is due for changes that are not significant changes. Air Canada To cancel your Hays Faraway booking the lead passenger must notify us as soon as possible by calling our customer service team on 0333 033 9985, and any notification by telephone must also be confirmed in writing or by e-mail within 24 hours, again by the lead name. • "ATOL fee" (see “Where we are package organiser” below) In the event that you lose your tickets prior to travelling then please contact us as soon as possible by contacting our customer service team on 0333 033 9985. 15. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances. In relation to such bookings, you appoint us to source those flights on your behalf and you are our principal. Lufthansa This time can be slightly longer if you require a paper invoice to be sent via post. References to the deposit include all sums paid or payable at the time of booking. I guess there is no definite answer - It just feels wrong. In fact, on certain holidays booked with Hays Travel, you can get a Peace of Mind Guarantee – you can book now and cancel or change free of charge if you need to, up to six weeks before your departure date. 20.1 We can provide general information about the passport and visa requirements for your trip, but this is for guidance only and it remains your responsibility to check the requirements before you travel. 4. 15. For amendments and cancellations within 44 days of departure, normal cancellation charges will apply. Should you require airport assistance then please inform your Hays Faraway travel consultant at the time of booking. Introduction 2.1 By making a booking, you agree on behalf of all persons detailed on the booking that you have read these booking conditions and agree to be bound by them and you are over 18 years of age. We are a Member of ABTA, membership number J3665. Your Financial Protection 4.2 You may wish to purchase flights, hotel, car rental, transfers or other services on our website. Do you make a charge for paying by credit card? Your contract Please be aware that the booking conditions of the supplier will normally state that your stay can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. How much deposit do I need to pay for my booking? 1.2 We act only as an agent. If you cancel or amend your booking the supplier may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements). How much deposit do I need to pay for my booking? What are usual check in and check out times at the resort? 41 – 33 days: 60% of total holiday cost. Changes or Cancellations by the Supplier Suppliers will also often require you to pay for any damage you cause to the accommodation in resort. 9. Special Requests Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. 1. Portugal, https://www.gov.uk/browse/citizenship/passports. Law and Jurisdiction You are advised to read these carefully prior to requesting us to book your flight. How long before my flight departure do I need to check in? Each airline is different and we would recommend that you advise your Hays Faraway travel consultant of the pregnancy and allow them to investigate with each individual airline. KLM Payment And if the company you booked with cancels your holiday, you’re entitled to a refund and possibly compensation. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. After finding our perfect Lapland experience on their, very good, website called and spoke to an agent called Berni. 16. These are intended to give a guide to the services and facilities you should expect from your accommodation. 11.1 Many of the travel arrangements that we sell are protected in the case of the financial failure of the travel company. 10.2 If you wish to complain when you return home, write to the supplier as set out in your booking confirmation. The company must tell you about the price rise at least 20 days before the package starts and explain why they put the price up. How long before my flight departure do I need to check in? 13. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. Should the damage occur whilst transferring to your hotel then please inform the transfer driver / company. VAT Registration number is Air Transat If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. You have the right to cancel the holiday without paying a fee if the increase is more than 8% - you’ll get back any money you’ve already paid. 8.1 In certain circumstances we apply service charges which will be shown on your booking confirmation as follows: Covid-19: For the latest travel updates and news of our shops opening please visit our travel information page. Canaries, View 12.5 Where we are package organiser, You may transfer the booking to another person. Examples of minor changes include change of flight time of less than 12 hours, changes to aircraft type and change of accommodation to another of the same standard. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the supplier or any third party as a result of your conduct. Whether you're looking to enquire or book your next long haul holiday, our dedicated team of specialist Faraway Consultants will help you find the perfect holiday. Hays Faraway will send all documents at least 3 weeks prior to your departure date with the aim of you receiving them at least 2 weeks prior to travel. 12.1 Depending upon which arrangements you book with us and how they are booked, your travel arrangements may constitute a package holiday where we are the organiser under The Package Travel and Linked Travel Arrangements Regulations 2018. 7. Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned. Building Work Time of significant change or cancellation (days prior to departure) & Compensation per person If we or your travel agent have not received full payment before that time, we reserve the right to treat your booking as cancelled by you and to retain the deposit paid. We will of course assist you with this if you wish - please contact Customer Services. If you cancel or amend your booking the supplier may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements). 16.2 Safety standards in some countries may differ from those applicable in the United Kingdom. ATOL is a financial protection scheme for holidaymakers. Hays Travel acquired 555 Thomas Cook branches, taking on hundreds of Thomas Cook employees. With some airlines you can pre-book flight seats, to find out whether this is avilable on your flight then speak to one of our travel consultants who can advise you on this. 6. Hays Faraway offer a range of insurance policies from single trip to multi-trip and family to single traveller policies. In case of any query regarding the information on this web site, please contact us. 12. Luggage allowances can be checked at the time of booking with your Hays Faraway travel consultant. {Based on experience to date for the cancellation of a trip, by Hays on 6 October 2020 - advised refund should take up to a maximum of 4 weeks..} My response: Detrimental ... Well.. If we have to make a significant change or cancel we will pay you the compensation payments set out in the table below, unless: 22. Where can I find a copy of your Privacy Policy? Period prior to departure, notice of cancellation is received by us or your travel agent. What should I do if my baggage is stolen, lost or damaged? 24. Passports, Visas and Health If your baggage is damaged whilst in transit by an airline please approach the airline customer service desk in the airport as soon as you notice the damage to report it. Will I receive a reminder when my balance payment is due? For most bookings we act as agent for the supplier but we act as your agent when making a booking with most no frills airlines. When do you despatch my travel documents? Please note that any local taxes and expenses will be payable to your accommodation supplier in resort on check-out. Usually our hotel check-in time is between 13:00 and 15:00 and our average check-out time is between 10:00 and 12:00. When you make a booking your contract (or contracts) will always be with the supplier(s) of the travel services you have booked. Some suppliers can charge to re-issue tickets and depending on the circumstances of the loss and the proximity to you departure date then there could be a fee incurred. 22. The price payable by you will be that applicable when the airline releases the seats. We plan arrangements a long time in advance of your holiday using independent suppliers, such as airlines and hotels, over whom we have no direct control. 32 - 15 days - £40 This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Where can I find details of your complaints procedure? Where can I find a copy of your Booking Conditions? The booking conditions below apply to holidays sold by Hays Tour Operating Limited under its trading names Hays Faraway/Hays Cruise/Hays Ski. An ATOL Protection Contribution of £2.50 per passenger is payable to the CAA on package bookings and this will be reflected on your booking summary as a charge for "ATOL fee". Hays Travel took over Thomas Cook's 555 travel agents last October Hays Travel made the surprise announcement in October 2019 that it was taking charge of all of Thomas Cook's 555 travel … We won't accept responsibility if you arrive later than check in and are unable to travel. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). Higher cancellation charges may apply in cases where we know that the costs to us of cancelling your travel arrangements will exceed the standard charges. Mind Guarantee, meaning that if our customers need to cancel or change for any reason within six weeks of departure, they can have a full no quibble refund with no cancellation charges." In these terms and conditions the following words shall have the following meanings (unless the context otherwise requires): Dawson and Sanderson Limited a company registered in England and Wales with company number 741833 whose registered office is at 124-130 Northumberland Street, Newcastle upon Tyne, NE1 7DG. Once to the unfortunate people who have to cancel – and then again to a new customers closer to the departure date. Registered Office: Gilbridge House, Keel Square, Sunderland, Tyne and Wear, SR1 3HA 60 – 42 days: 50% of total holiday cost. We recommend that you check in at least 3 hours before departure for all flights. The app, provided by Reward Me Now, offers staff up to 18% savings at more than 130 high street retailers, including Debenhams, Currys PC World, and Virgin Experience Days, with no set-up fee or monthly charges.. Both you and the new traveller are responsible for paying all costs we incur in making the transfer. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. In the event that an ATOL tour operator fails, the ATOL scheme ensures customers contracted with the ATOL holder for an air package, do not lose any money paid or are not stranded abroad. What does Out of Date Range flights mean? Time of cancellation (Days prior to departure) & Cancellation charge per person: Cancellation charges if your holiday does not include a cruise: 21. It may be necessary to reconfirm your flight with the airline prior to departure. 70 days or more before travel: Loss of full deposit 69 - 63 days before travel: 30% of total booking price 62 - 49 days before travel: 50% of total booking price 48 - 29 days before travel: 70% of total booking price Final Travel Arrangements They may limit or exclude the supplier's liability to you, as well as in accordance with applicable International Conventions. To obtain an ATOL bond, all travel companies are required to comply with strict financial criteria, with ATOL ensuring that members adhere to full ATOL checks before granting an ATOL licence. If you wish to continue with the booking, we will issue a revised invoice. American Airlines John Hays first launched Hays Travel in his mother’s childrenswear shop in Seaham, County Durham, 41 years ago. If we have to make a significant change or cancel, we will tell you as soon as possible. If your baggage is lost at the airport or during transit by an airline then you must approach the airline customer service desk in the airport as soon as possible to report it. Details will be given at the time of booking. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to three times the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). Just call 0800 412 5292 between the hours of 9am - 9pm Monday - Friday and 9am - 8pm Saturday & Sunday. Please note that internal flights which build part of your package may have to be paid for locally. But while businesses are allowed to charge cancellation fees to cover their losses, the Competition and Markets Authority (CMA) has warned that disproportionately high charges are likely to be unfair to consumers – and won't be legally binding under consumer law. 84 days or more - Loss of deposit 32 - 15 days - 90% of total holiday cost * Where can I find a copy of your Booking Conditions? 49 days or less 100% of total holiday cost Do I need vouchers for my transfers or hotels? 11.3 Please note that ATOL protection is not available for flights with low-cost carriers or where your payment is made direct to airlines unless they are part of a package (see “Where we are package organiser” below). We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. * or loss of deposit if greater. * or loss of deposit if greater. Please ensure that the names given are the same as in the relevant passport. After registration, on arrival at your accommodation, you will be allocated a room. How far in advance can I book my holiday? If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund. My name has been spelt incorrectly on my invoice, what do I do? We may collect this on their behalf and you also must pay us any applicable administration charges. From time to time, renovation or refurbishment and its associated noise are unavoidable at a hotel. Unavoidable and Extraordinary Circumstances As an agent we accept no responsibility for the acts or omissions of the supplier or for the services provided by the supplier. At what age is a child classified as an adult? 12.6 Where we are package organiser, if you’re in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. Where necessary, we will add supplier failure insurance to your booking automatically. Thai Airways If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (eg. If you have a problem whilst on holiday, this must be reported to the supplier or their local supplier or agent immediately. What does API mean and who do I give this information to? If you fail to travel with adequate insurance cover we will not be liable for any losses in respect of which insurance cover would otherwise have been available. One of our travel consultants will be able to inform you specifically about the child policy while pricing your holiday. 41 - 33 days - 70% of total holiday cost * Customers can cancel any reservations made before 13 March, for travel between 14 March and 30 April 2020, with at least 24 hours’ notice. Please read them carefully as they set out our respective rights and obligations. Our privacy notice is available on our website. Will I receive a reminder when my balance payment is due? 3. My name has been spelt incorrectly on my invoice, what do I do? Accommodation Ratings and Standards Friendly, experienced and knowledgeable staff. It's wierd cause if they had said £150 to begin with, I would have been disgruntled at the amount but, I would have agreed to it without feeling conned in some way. We are under no obligation to you if any event such as this occurs. How can I cancel an existing booking and will I be charged? 23. Hays Travel Limited. What does Out of Date Range flights mean? This means that your holiday arrangements are covered by the CAA (Government body). The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. How do I find out my Airline Locator? 111 - 50 days 75% of total holiday cost * The contract will be between you and the charter flight provider. South African Airlines 5. Hays.com.au is the web site for Hays Specialist Recruitment (Australia) Pty Ltd, a company registered in Australia and New Zealand (registered number 975,677) whose registered office is Level 11, 2 Chifley Square, Chifley Tower, Sydney, NSW. An E-ticket is a paperless electronic ticket which most airlines use. Qantas Your contract will be with the individual suppliers and not with us. Even if there have been no changes to your booking you could still get a refund, but this depends on the terms and conditions of your booking. You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. The timings and other flight details may be different to those advised at the time of booking. 2. This protects you by insuring us against the costs of refunding or replacing your booking if a supplier fails. I don't have a brochure and hays travel don't seem to give any answers on their website as to cancellation charges. US Airways This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved. If you're travelling on a TUI flight as part of package, here are our cancellation charges. If you have any further questions after reading these booking conditions then please contact our customer services team who will be happy to help you. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). Seaventure 2021 cruises are excluded. 2. accepting an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value); or Where can I find a copy of your Privacy Policy? Your travel consultant will then work closely with the airline and airport representatives to cater to your specific needs. • Type the location (city, state, country / region or hotel name) that you want to visit • Select check-in and check-out dates • Select the number for rooms • Select the number of adults and children in your party • Click "Find Hotels" Step 2: • Click the "Select" button located … If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. • "Service Charge" – a charge for the booking agency services we provide to you. Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our obligations to you are affected by any circumstances which we or the supplier of the service in question could not have avoided even if all reasonable measures had been taken. Insurance 1. accepting the changed arrangements; or More than 60 days - Nil Please note that we can quote insurance prices and in the event that you have any pre-existing medical conditions then we will refer you to the medical screening line to identify if there any additional costs which will need to be paid directly to the insurer. 10. Super helpful and although our first choice was actually sold out for 2021, she found us an equally suitable option. Airlines do not allow travel after 36 weeks for a single pregnancy and 32 weeks for multiple pregnancies. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. This website features a small selection of our holidays, we have hundreds more available and can tailor make your perfect getaway. Customers can check which shops are open on the Hays Travel website. Our Service Charges Booking “They are choosing a variety of destinations such as Greece, the Balearics and the Canaries, and on selected new bookings we are offering our Peace of …
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